Veelgestelde vragen

Veelgestelde vragen

Genral Question

6 dingen we moeten een nauwkeurige offerte (prijs van het product) kunnen geven zonder tijd te verspillen. Deel het volgende met ons:

  1. Ontwerp

    • Voorkeursbestandsformaten: PDF, AI, CDR, PNG, JPG.

    • Zo niet, Handgetekende schetsen op papier met basisdetails genoemde worden eveneens aanvaard.

    • Als u geen ontwerp heeft, a referentiefoto van een soortgelijk product werkt perfect om de stijl, snit of idee te laten zien.

  2. Maten

    • Een uitsplitsing naar grootte met hoeveelheden is vereist.

    • Gelieve beide te vermelden monsterhoeveelheid en de bulkbestelling hoeveelheid.

  3. Materialen

    • Als u het exacte stoftype of de exacte afwerking kent, deel dit dan met ons.

    • Zo niet, stuur dan gewoon een foto van een soortgelijk product, en we zullen de best beschikbare opties aanbevelen.

  4. Doeltijdlijn

    • Wanneer u monsters nodig heeft.

    • Uw gewenste productie- en leverdatum voor de bulkbestelling.

  5. Afleveradres

    • Volledig adres (inclusief postcode en land) om de verzendkosten te berekenen.

  6. Doelprijzen

    • Uw budget voor monsters.

    • Uw prijsklasse voor bulkbestellingen.

Our standard MOQ is 100 units per style with different sizes. For some items, we may allow a smaller quantity — contact us to discuss.

Yes — we always recommend ordering samples before bulk production. Samples allow you to check the fit, quality, and design details so that everything is perfect before committing to larger quantities.

Please note that all samples are made with development charges. This is because each sample requires dedicated setup such as pattern making, molds, printing screens, and specialized labor. These charges are a one-time investment and help ensure your bulk production runs smoothly without errors.

Payment Security and Return policy

Yes. We take payment security very seriously. All transactions are processed through trusted international channels such as bank transfer, Wise, Western Union, MoneyGram, Remitly, and credit card gateways.

  • For bulk orders, payments are split into 60% deposit before production En 40% balance before shipment, ensuring shared commitment.

  • Every order is backed by a proforma invoice and official receipt, so you have complete financial transparency.

Yes. If you receive products that are defective, damaged, or different from the approved sample, we will replace them or issue a partial refund, depending on the case. Custom-made products cannot be returned unless faulty.

  • Samples: Since samples are developed with setup costs, sample charges are non-refundable.

  • Bulk orders: Refunds are offered only in cases where products are defective, damaged, or not produced according to the approved sample.

  • Custom-made products (with your logo, design, or specifications) cannot be refunded or returned unless there is a clear production fault.

  • If an issue arises, our team will work closely with you to provide a fair solution, which may include replacement or partial refund.

Maatwerk

Yes. Every product we make is fully customizable. You can choose:

  • Materials & finishes (type, blends)

  • Colors & trims (zippers, buttons, labels, tags, packaging)

  • Branding (screen printing, sublimation, embroidery, embossing, silicone logos, heat transfer, etc.)

Even a hand-drawn sketch or a reference picture is enough to start. Our design team will turn it into professional tech packs and samples.

No problem. Many clients only provide a reference photo of a similar product. From there, we recommend the most suitable fabric, finish, and construction method to match your vision.

Yes. We can add your logos, brand tags, woven labels, custom packaging, and accessories so your products are ready for market.

Production timlines

Samples are usually ready within 2–4 weeks, depending on complexity. Each sample is made with development charges to cover setup and special production work.

  • Standard orders: 16–18 weeks

  • Small/batch orders: 6–8 weeks

  • Repeat orders: 4–6 weeks

Once your sample is approved, timelines are confirmed in writing before production begins.

Shipping and delivery

Yes. We ship worldwide using trusted partners such as DHL, FedEx, UPS, air freight, and sea freight. Every shipment comes with a tracking number for full visibility.

We provide three main delivery methods:

  1. Door Delivery (Courier – DHL, FedEx, UPS, etc.)

    • Fastest and most convenient option.

    • Delivery time: 7–10 working days after dispatch. In some cases 15-20 working days

    • Best for samples and small to medium orders.

  2. Airport Delivery (Air Freight)

    • Shipped to your nearest international airport.

    • Delivery time: 8–12 working days after dispatch.

    • You will need a customs broker/agent to clear goods from the airport.

    • Door delivery possible with extra charges

  3. Port Delivery (Sea Freight)

    • Most economical option for bulk orders.

    • Delivery time: 40–90 working days, depending on destination port.

    • You will need a freight agent to clear goods at your local port.

    • Door delivery possible with extra charges

  • Samples & urgent orders → Door delivery (Courier)

  • Bulk orders that need faster delivery → Air freight (Airport)

  • Large bulk orders with cost efficiency → Sea freight (Port)

Yes. All courier, air, and sea shipments come with a tracking number or bill of lading, so you can monitor your order until delivery.

Yes, but on customer demand. Import duties, VAT, and local taxes are the responsibility of the buyer. Our team can guide you with estimated costs, but your local customs authority provides the final charges.

Yes. If you have a specific launch or delivery date, please tell us when you send your inquiry. We…ll check our production schedule and advise if express manufacturing or priority shipping is possible.

Any unanswered questions?  Neem contact met ons op