الأسئلة الشائعة

الأسئلة الشائعة

Genral Question

6 أشياء يجب علينا تقديم عرض أسعار دقيق (سعر المنتج) دون إضاعة الوقت، يرجى مشاركة ما يلي:

  1. تصميم

    • تنسيقات الملفات المفضلة: PDF، AI، CDR، PNG، JPG.

    • إذا لم يكن كذلك،, اسكتشات مرسومة باليد على الورق مع التفاصيل الأساسية المذكورة مقبولة أيضا.

    • إذا لم يكن لديك تصميم، أ صورة مرجعية لمنتج مماثل يعمل بشكل مثالي لإظهار الأسلوب أو القص أو الفكرة.

  2. الأحجام

    • مطلوب تفصيل الحجم مع الكميات.

    • يرجى ذكر كلا من كمية العينة و كمية الطلب بالجملة.

  3. مواد

    • إذا كنت تعرف نوع القماش أو اللمسة النهائية بالضبط، يرجى المشاركة.

    • إذا لم يكن الأمر كذلك، فما عليك سوى إرسال أ صورة لمنتج مماثل, ، وسوف نوصي بأفضل الخيارات المتاحة.

  4. الجدول الزمني المستهدف

    • عندما تحتاج إلى تسليم العينات.

    • تاريخ الإنتاج والتسليم المفضل لديك للطلب بالجملة.

  5. عنوان التسليم

    • العنوان الكامل (بما في ذلك الرمز البريدي والبلد) لحساب تكاليف الشحن.

  6. التسعير المستهدف

    • ميزانيتك للعينات.

    • النطاق السعري الخاص بك للطلبات بالجملة.

موك القياسي لدينا هو 100 وحدة لكل نمط بأحجام مختلفة. بالنسبة لبعض العناصر، قد نسمح بكمية أقل - اتصل بنا للمناقشة.

Yes — we always recommend ordering samples before bulk production. Samples allow you to check the fit, quality, and design details so that everything is perfect before committing to larger quantities.

Please note that all samples are made with development charges. This is because each sample requires dedicated setup such as pattern making, molds, printing screens, and specialized labor. These charges are a one-time investment and help ensure your bulk production runs smoothly without errors.

Payment Security and Return policy

Yes. We take payment security very seriously. All transactions are processed through trusted international channels such as bank transfer, Wise, Western Union, MoneyGram, Remitly, and credit card gateways.

  • For bulk orders, payments are split into 60% deposit before production و 40% balance before shipment, ensuring shared commitment.

  • Every order is backed by a proforma invoice and official receipt, so you have complete financial transparency.

Yes. If you receive products that are defective, damaged, or different from the approved sample, we will replace them or issue a partial refund, depending on the case. Custom-made products cannot be returned unless faulty.

  • Samples: Since samples are developed with setup costs, sample charges are non-refundable.

  • Bulk orders: Refunds are offered only in cases where products are defective, damaged, or not produced according to the approved sample.

  • Custom-made products (with your logo, design, or specifications) cannot be refunded or returned unless there is a clear production fault.

  • If an issue arises, our team will work closely with you to provide a fair solution, which may include replacement or partial refund.

Customization

Yes. Every product we make is fully customizable. You can choose:

  • Materials & finishes (type, blends)

  • Colors & trims (zippers, buttons, labels, tags, packaging)

  • Branding (screen printing, sublimation, embroidery, embossing, silicone logos, heat transfer, etc.)

Even a hand-drawn sketch or a reference picture is enough to start. Our design team will turn it into professional tech packs and samples.

No problem. Many clients only provide a reference photo of a similar product. From there, we recommend the most suitable fabric, finish, and construction method to match your vision.

Yes. We can add your logos, brand tags, woven labels, custom packaging, and accessories so your products are ready for market.

Production timlines

Samples are usually ready within 2–4 weeks, depending on complexity. Each sample is made with development charges to cover setup and special production work.

  • Standard orders: 16–18 weeks

  • Small/batch orders: 6–8 weeks

  • Repeat orders: 4–6 weeks

Once your sample is approved, timelines are confirmed in writing before production begins.

Shipping and delivery

Yes. We ship worldwide using trusted partners such as DHL, FedEx, UPS, air freight, and sea freight. Every shipment comes with a tracking number for full visibility.

We provide three main delivery methods:

  1. Door Delivery (Courier – DHL, FedEx, UPS, etc.)

    • Fastest and most convenient option.

    • Delivery time: 7–10 working days after dispatch. In some cases 15-20 working days

    • Best for samples and small to medium orders.

  2. Airport Delivery (Air Freight)

    • Shipped to your nearest international airport.

    • Delivery time: 8–12 working days after dispatch.

    • You will need a customs broker/agent to clear goods from the airport.

    • Door delivery possible with extra charges

  3. Port Delivery (Sea Freight)

    • Most economical option for bulk orders.

    • Delivery time: 40–90 working days, depending on destination port.

    • You will need a freight agent to clear goods at your local port.

    • Door delivery possible with extra charges

  • Samples & urgent orders → Door delivery (Courier)

  • Bulk orders that need faster delivery → Air freight (Airport)

  • Large bulk orders with cost efficiency → Sea freight (Port)

Yes. All courier, air, and sea shipments come with a tracking number or bill of lading, so you can monitor your order until delivery.

Yes, but on customer demand. Import duties, VAT, and local taxes are the responsibility of the buyer. Our team can guide you with estimated costs, but your local customs authority provides the final charges.

Yes. If you have a specific launch or delivery date, please tell us when you send your inquiry. We…ll check our production schedule and advise if express manufacturing or priority shipping is possible.

Any unanswered questions?  اتصل بنا