常见问题解答

常见问题解答

Genral Question

6件事 我们必须提供准确的报价（产品价格）而不浪费时间，请分享以下内容：

  1. 设计

    • 首选文件格式：PDF、AI、CDR、PNG、JPG。.

    • 如果不，, 手绘草图 在纸上与 基本细节 提到的也被接受。.

    • 如果你……没有设计， 类似产品的参考图片 完美地展示风格、剪裁或想法。.

  2. 尺寸

    • 需要提供尺寸细目和数量。.

    • 请同时提及 样品数量 和 批量订单数量.

  3. 材料

    • 如果您知道确切的面料类型或表面处理，请分享。.

    • 如果没有，只需发送一个 类似产品的照片, ，我们将推荐最佳可用选项。.

  4. 目标时间表

    • 当您需要交付样品时。.

    • 您批量订单的首选生产和交货日期。.

  5. 送货地址

    • 用于计算运费的完整地址（包括邮政编码和国家/地区）。.

  6. 目标定价

    • 您的样品预算。.

    • 您的批量订单的价格范围。.

Our standard MOQ is 100 units per style with different sizes. For some items, we may allow a smaller quantity — contact us to discuss.

Yes — we always recommend ordering samples before bulk production. Samples allow you to check the fit, quality, and design details so that everything is perfect before committing to larger quantities.

Please note that all samples are made with development charges. This is because each sample requires dedicated setup such as pattern making, molds, printing screens, and specialized labor. These charges are a one-time investment and help ensure your bulk production runs smoothly without errors.

Payment Security and Return policy

Yes. We take payment security very seriously. All transactions are processed through trusted international channels such as bank transfer, Wise, Western Union, MoneyGram, Remitly, and credit card gateways.

  • For bulk orders, payments are split into 60% deposit before production and 40% balance before shipment, ensuring shared commitment.

  • Every order is backed by a proforma invoice and official receipt, so you have complete financial transparency.

Yes. If you receive products that are defective, damaged, or different from the approved sample, we will replace them or issue a partial refund, depending on the case. Custom-made products cannot be returned unless faulty.

  • Samples: Since samples are developed with setup costs, sample charges are non-refundable.

  • Bulk orders: Refunds are offered only in cases where products are defective, damaged, or not produced according to the approved sample.

  • Custom-made products (with your logo, design, or specifications) cannot be refunded or returned unless there is a clear production fault.

  • If an issue arises, our team will work closely with you to provide a fair solution, which may include replacement or partial refund.

定制化

Yes. Every product we make is fully customizable. You can choose:

  • Materials & finishes (type, blends)

  • Colors & trims (zippers, buttons, labels, tags, packaging)

  • Branding (screen printing, sublimation, embroidery, embossing, silicone logos, heat transfer, etc.)

Even a hand-drawn sketch or a reference picture is enough to start. Our design team will turn it into professional tech packs and samples.

No problem. Many clients only provide a reference photo of a similar product. From there, we recommend the most suitable fabric, finish, and construction method to match your vision.

Yes. We can add your logos, brand tags, woven labels, custom packaging, and accessories so your products are ready for market.

Production timlines

Samples are usually ready within 2–4 weeks, depending on complexity. Each sample is made with development charges to cover setup and special production work.

  • Standard orders: 16–18 weeks

  • Small/batch orders: 6–8 weeks

  • Repeat orders: 4–6 weeks

Once your sample is approved, timelines are confirmed in writing before production begins.

Shipping and delivery

Yes. We ship worldwide using trusted partners such as DHL, FedEx, UPS, air freight, and sea freight. Every shipment comes with a tracking number for full visibility.

We provide three main delivery methods:

  1. Door Delivery (Courier – DHL, FedEx, UPS, etc.)

    • Fastest and most convenient option.

    • Delivery time: 7–10 working days after dispatch. In some cases 15-20 working days

    • Best for samples and small to medium orders.

  2. Airport Delivery (Air Freight)

    • Shipped to your nearest international airport.

    • Delivery time: 8–12 working days after dispatch.

    • You will need a customs broker/agent to clear goods from the airport.

    • Door delivery possible with extra charges

  3. Port Delivery (Sea Freight)

    • Most economical option for bulk orders.

    • Delivery time: 40–90 working days, depending on destination port.

    • You will need a freight agent to clear goods at your local port.

    • Door delivery possible with extra charges

  • Samples & urgent orders → Door delivery (Courier)

  • Bulk orders that need faster delivery → Air freight (Airport)

  • Large bulk orders with cost efficiency → Sea freight (Port)

Yes. All courier, air, and sea shipments come with a tracking number or bill of lading, so you can monitor your order until delivery.

Yes, but on customer demand. Import duties, VAT, and local taxes are the responsibility of the buyer. Our team can guide you with estimated costs, but your local customs authority provides the final charges.

Yes. If you have a specific launch or delivery date, please tell us when you send your inquiry. We…ll check our production schedule and advise if express manufacturing or priority shipping is possible.

Any unanswered questions?  联系我们