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Important Key points

Section	Points saillants
Devis ($) Requirements	Following 6 things must be provided by client for best quote: 1. Design (pdf, png, jpg – OR – Fait à la main sketches photos – Or – If both not possible then a image de référence d'un produit similaire to understand the stye and materials details). 2. tailles, 3. matériels, 4. Chronologie cible, 5. adresse de livraison, 6. budget / prix indicatif (pour échantillons et commande groupée). Ces six éléments doivent être requis pour calculer un prix compatible. Remarque : Nous ne pouvons pas vous offrir le meilleur prix sans tous les détails.
MOQ	Norme : 200 unités/style ; plus petit possible après discussion
Samples	Disponible avec frais de développement
Payment	Sécurisé; Dépôt partiel initial (avance), Restant avant expédition ; transparence totale. Via des factures officielles et des passerelles légales
Refunds \| Replacment	Only for defects/damages – or – Approved designs/logos/colors/specs got wrong.
Customization	Entièrement personnalisable, même à partir de croquis/photos
Timelines	Initially Samples: 2–4 weeks; Production: 4–18 weeks (varies by order type)
Livraison	Door delivery: 7–20 days; Airport: 8–12 days; Seaport: 40–90 days; tracking included

Doit lire la politique de commande avant de commander

Genral Questions

T1. De quoi avez-vous besoin pour le devis du produit (prix)

6 choses nous devons fournir un devis précis (prix du produit) sans perdre de temps, merci de partager ce qui suit :

Conception
- Formats de fichiers préférés : PDF, AI, CDR, PNG, JPG.
- Sinon, Croquis dessinés à la main sur papier avec détails de base mentionnés sont également acceptés.
- Si vous n'avez pas de design, un photo de référence d'un produit similaire fonctionne parfaitement pour montrer le style, la coupe ou l'idée.
Tailles
- Une répartition par taille avec les quantités est requise.
- Veuillez mentionner à la fois le quantité d'échantillon et le quantité de commande en gros.
Matériels
- Si vous connaissez le type de tissu ou la finition exact, partagez-le.
- Sinon, envoyez simplement un photo d'un produit similaire, et nous vous recommanderons les meilleures options disponibles.
Chronologie cible
- Lorsque vous avez besoin de livraison d'échantillons.
- Votre date de production et de livraison préférée pour la commande groupée.
Adresse de livraison
- Adresse complète (incluant le code postal et le pays) pour calculer les frais d'expédition.
Prix cible
- Votre budget pour les échantillons.
- Votre fourchette de prix pour les commandes groupées.

Q2. Quelle est votre quantité minimum de commande (MOQ)

Notre MOQ standard est 100 unités par style avec des tailles différentes. Pour certains articles, nous pouvons autoriser une quantité plus petite — contactez-nous pour en discuter.

Q3. Can I order samples before bulk production? What about development charges?

Yes — we always recommend ordering samples before bulk production. Samples allow you to check the fit, quality, and design details so that everything is perfect before committing to larger quantities.

Please note that all samples are made with development charges. This is because each sample requires dedicated setup such as pattern making, molds, printing screens, and specialized labor. These charges are a one-time investment and help ensure your bulk production runs smoothly without errors.

Payment Security and Return policy

Q1. Is my payment secure? What's your payment terms?

Yes. We take payment security very seriously. All transactions are processed through trusted international channels such as bank transfer, Wise, Western Union, MoneyGram, Remitly, and credit card gateways.

For bulk orders, payments are split into 60% deposit before production and 40% balance before shipment, ensuring shared commitment.
Every order is backed by a proforma invoice and official receipt, so you have complete financial transparency.

Q2. Can I return defective or damaged items?

Yes. If you receive products that are defective, damaged, or different from the approved sample, we will replace them or issue a partial refund, depending on the case. Custom-made products cannot be returned unless faulty.

Q3. What is your refund policy?

Samples: Since samples are developed with setup costs, sample charges are non-refundable.
Bulk orders: Refunds are offered only in cases where products are defective, damaged, or not produced according to the approved sample.
Custom-made products (with your logo, design, or specifications) cannot be refunded or returned unless there is a clear production fault.
If an issue arises, our team will work closely with you to provide a fair solution, which may include replacement or partial refund.

Customization

Q1. Can I customize my products completely?

Yes. Every product we make is fully customizable. You can choose:

Materials & finishes (type, blends)
Colors & trims (zippers, buttons, labels, tags, packaging)
Branding (screen printing, sublimation, embroidery, embossing, silicone logos, heat transfer, etc.)

Even a hand-drawn sketch or a reference picture is enough to start. Our design team will turn it into professional tech packs and samples.

Q2. What if I don…t know the exact material or technical details?

No problem. Many clients only provide a reference photo of a similar product. From there, we recommend the most suitable fabric, finish, and construction method to match your vision.

Q3. Can I add my own logos and brand identity?

Yes. We can add your logos, brand tags, woven labels, custom packaging, and accessories so your products are ready for market.

Production timelines

Q1. How long does it take to make samples?

Samples are usually ready within 2–4 weeks, depending on complexity. Each sample is made with development charges to cover setup and special production work.

Q2. How long does bulk production take?

Standard orders: 16–18 weeks
Small/batch orders: 6–8 weeks
Repeat orders: 4–6 weeks

Once your sample is approved, timelines are confirmed in writing before production begins.

Shipping and delivery

Q1. Do you ship internationally?

Yes. We ship worldwide using trusted partners such as DHL, FedEx, UPS, air freight, and sea freight. Every shipment comes with a tracking number for full visibility.

Q2. How long does shipping take? What methods you offer?

We provide three main delivery methods:

Door Delivery (Courier – DHL, FedEx, UPS, etc.)
- Fastest and most convenient option.
- Delivery time: 7–10 working days after dispatch. In some cases 15-20 working days
- Best for samples and small to medium orders.
Airport Delivery (Air Freight)
- Shipped to your nearest international airport.
- Delivery time: 8–12 working days after dispatch.
- You will need a customs broker/agent to clear goods from the airport.
- Door delivery possible with extra charges
Port Delivery (Sea Freight)
- Most economical option for bulk orders.
- Delivery time: 40–90 working days, depending on destination port.
- You will need a freight agent to clear goods at your local port.
- Door delivery possible with extra charges