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Important Key points

Section	Sorotan Utama
Kutipan ($) Requirements	Following 6 things must be provided by client for best quote: 1. Design (pdf, png, jpg – OR – Buatan tangan sketches photos – Or – If both not possible then a gambar referensi dari a produk serupa to understand the stye and materials details). 2. ukuran, 3. bahan, 4. Garis waktu sasaran, 5. alamat pengiriman, 6. anggaran / harga sasaran (untuk sampel dan pesanan massal). Keenam hal ini harus diperlukan untuk menghitung harga yang kompatibel. Catatan: Kami tidak dapat menawarkan harga terbaik tanpa semua detailnya.
MOQ	Standar: 200 unit/gaya; lebih kecil mungkin setelah diskusi
Samples	Tersedia dengan biaya pengembangan
Payment	Aman; Setoran sebagian di muka (dimuka), Sisa sebelum pengiriman; transparansi penuh. Melalui invoice resmi dan gateway legal
Refunds \| Replacment	Only for defects/damages – or – Approved designs/logos/colors/specs got wrong.
Customization	Dapat disesuaikan sepenuhnya, bahkan dari sketsa/foto
Timelines	Initially Samples: 2–4 weeks; Production: 4–18 weeks (varies by order type)
Pengiriman	Door delivery: 7–20 days; Airport: 8–12 days; Seaport: 40–90 days; tracking included

Wajib membaca kebijakan pemesanan sebelum memesan

Genral Questions

Q1. Hal-hal apa saja yang Anda perlukan untuk Penawaran Produk (Harga)

6 hal kita harus memberikan kutipan yang akurat (harga produk) tanpa membuang waktu, silakan bagikan yang berikut ini:

Desain
- Format file pilihan: PDF, AI, CDR, PNG, JPG.
- Jika tidak, Sketsa yang digambar tangan di atas kertas dengan rincian dasar disebutkan juga diterima.
- Jika Anda belum memiliki desain, a gambar referensi produk serupa berfungsi sempurna untuk menunjukkan gaya, potongan, atau ide.
Ukuran
- Diperlukan perincian ukuran dengan jumlah.
- Silakan sebutkan keduanya jumlah sampel dan itu jumlah pesanan massal.
Bahan
- Jika Anda mengetahui jenis kain atau hasil akhirnya, silakan bagikan.
- Jika tidak, kirimkan saja a foto produk serupa, dan kami akan merekomendasikan opsi terbaik yang tersedia.
Garis Waktu Sasaran
- Ketika Anda membutuhkan sampel dikirimkan.
- Tanggal produksi dan pengiriman pilihan Anda untuk pesanan massal.
Alamat Pengiriman
- Alamat lengkap (termasuk kode pos dan negara) untuk menghitung biaya pengiriman.
Penetapan Harga Sasaran
- Anggaran Anda untuk sampel.
- Kisaran harga Anda untuk pesanan massal.

Q2. What is your Minimum Order Quantity (MOQ)?

Our standard MOQ is 100 units per style with different sizes. For some items, we may allow a smaller quantity — contact us to discuss.

Q3. Can I order samples before bulk production? What about development charges?

Yes — we always recommend ordering samples before bulk production. Samples allow you to check the fit, quality, and design details so that everything is perfect before committing to larger quantities.

Please note that all samples are made with development charges. This is because each sample requires dedicated setup such as pattern making, molds, printing screens, and specialized labor. These charges are a one-time investment and help ensure your bulk production runs smoothly without errors.

Payment Security and Return policy

Q1. Is my payment secure? What's your payment terms?

Yes. We take payment security very seriously. All transactions are processed through trusted international channels such as bank transfer, Wise, Western Union, MoneyGram, Remitly, and credit card gateways.

For bulk orders, payments are split into 60% deposit before production and 40% balance before shipment, ensuring shared commitment.
Every order is backed by a proforma invoice and official receipt, so you have complete financial transparency.

Q2. Can I return defective or damaged items?

Yes. If you receive products that are defective, damaged, or different from the approved sample, we will replace them or issue a partial refund, depending on the case. Custom-made products cannot be returned unless faulty.

Q3. What is your refund policy?

Samples: Since samples are developed with setup costs, sample charges are non-refundable.
Bulk orders: Refunds are offered only in cases where products are defective, damaged, or not produced according to the approved sample.
Custom-made products (with your logo, design, or specifications) cannot be refunded or returned unless there is a clear production fault.
If an issue arises, our team will work closely with you to provide a fair solution, which may include replacement or partial refund.

Customization

Q1. Can I customize my products completely?

Yes. Every product we make is fully customizable. You can choose:

Materials & finishes (type, blends)
Colors & trims (zippers, buttons, labels, tags, packaging)
Branding (screen printing, sublimation, embroidery, embossing, silicone logos, heat transfer, etc.)

Even a hand-drawn sketch or a reference picture is enough to start. Our design team will turn it into professional tech packs and samples.

Q2. What if I don…t know the exact material or technical details?

No problem. Many clients only provide a reference photo of a similar product. From there, we recommend the most suitable fabric, finish, and construction method to match your vision.

Q3. Can I add my own logos and brand identity?

Yes. We can add your logos, brand tags, woven labels, custom packaging, and accessories so your products are ready for market.

Production timelines

Q1. How long does it take to make samples?

Samples are usually ready within 2–4 weeks, depending on complexity. Each sample is made with development charges to cover setup and special production work.

Q2. How long does bulk production take?

Standard orders: 16–18 weeks
Small/batch orders: 6–8 weeks
Repeat orders: 4–6 weeks

Once your sample is approved, timelines are confirmed in writing before production begins.

Shipping and delivery

Q1. Do you ship internationally?

Yes. We ship worldwide using trusted partners such as DHL, FedEx, UPS, air freight, and sea freight. Every shipment comes with a tracking number for full visibility.

Q2. How long does shipping take? What methods you offer?

We provide three main delivery methods:

Door Delivery (Courier – DHL, FedEx, UPS, etc.)
- Fastest and most convenient option.
- Delivery time: 7–10 working days after dispatch. In some cases 15-20 working days
- Best for samples and small to medium orders.
Airport Delivery (Air Freight)
- Shipped to your nearest international airport.
- Delivery time: 8–12 working days after dispatch.
- You will need a customs broker/agent to clear goods from the airport.
- Door delivery possible with extra charges
Port Delivery (Sea Freight)
- Most economical option for bulk orders.
- Delivery time: 40–90 working days, depending on destination port.
- You will need a freight agent to clear goods at your local port.
- Door delivery possible with extra charges