We will be happy to assist

CONTACT US TO
FIND OUT MORE

Write Us and we'll get back to you

Important Key points

Section	주요 내용
인용 ($) Requirements	Following 6 things must be provided by client for best quote: 1. Design (pdf, png, jpg – OR – 수제 sketches photos – Or – If both not possible then a 참고 사진 ~의 유사한 제품 to understand the stye and materials details). 2. 크기 및 수량, 3. 자료, 4. 목표 일정, 5. 배송 주소, 6. 예산 / 목표 주가 (견본 및 대량 주문용). 적절한 가격을 산정하기 위해서는 이 여섯 가지 사항이 반드시 필요합니다. 참고: 모든 세부 정보를 알려주시지 않으면 최적의 가격을 제시해 드릴 수 없습니다.
MOQ	표준: 스타일당 200개; 협의 시 더 적은 수량도 가능
Samples	개발 부담금이 포함된 상품
Payment	안전함; 선불로 일부 금액 입금, 나머지 금액은 출하 전 결제; 완전한 투명성 보장. 공식 청구서 및 합법적인 결제 채널을 통해 처리됩니다.
Refunds \| Replacment	Only for defects/damages – or – Approved designs/logos/colors/specs got wrong.
Customization	스케치나 사진만 있어도 완벽하게 맞춤 제작 가능
Timelines	Initially Samples: 2–4 weeks; Production: 4–18 weeks (varies by order type)
배송	Door delivery: 7–20 days; Airport: 8–12 days; Seaport: 40–90 days; tracking included

주문하기 전에 주문 정책을 반드시 읽어보시기 바랍니다.

Genral Questions

Q1. 제품 견적(가격)에 필요한 사항

6가지 시간 낭비 없이 정확한 견적(제품 가격)을 제공해야 합니다. 다음을 공유해 주세요.

설계
- 선호하는 파일 형식: PDF, AI, CDR, PNG, JPG.
- 그렇지 않다면, 손으로 그린 스케치 종이에 기본 세부정보 언급된 내용도 허용됩니다.
- 디자인이 없다면, 유사한 제품의 참고 사진 스타일, 컷 또는 아이디어를 보여주는 데 완벽하게 작동합니다.
크기
- 수량에 따른 크기 분석이 필요합니다.
- 두 가지를 모두 언급해 주세요. 샘플 수량 그리고 대량 주문 수량.
재료
- 정확한 원단 종류나 마감재를 아시는 분 공유 부탁드립니다.
- 그렇지 않은 경우 간단히 보내십시오. 비슷한 제품 사진, 이용 가능한 최상의 옵션을 추천해 드립니다.
목표 일정
- 샘플 배송이 필요할 때.
- 대량 주문 시 선호하는 생산 및 배송 날짜입니다.
배송 주소
- 배송비 계산을 위한 전체 주소(우편번호 및 국가 포함).
목표가격
- 샘플 예산.
- 대량 주문에 대한 가격 범위입니다.

Q2. 최소 주문 수량(MOQ)은 얼마입니까?

우리의 표준 MOQ는 스타일당 100개 단위 다른 크기로. 일부 품목의 경우 더 적은 수량을 허용할 수 있습니다. 논의하려면 당사에 문의하세요.

Q3. Can I order samples before bulk production? What about development charges?

Yes — we always recommend ordering samples before bulk production. Samples allow you to check the fit, quality, and design details so that everything is perfect before committing to larger quantities.

Please note that all samples are made with development charges. This is because each sample requires dedicated setup such as pattern making, molds, printing screens, and specialized labor. These charges are a one-time investment and help ensure your bulk production runs smoothly without errors.

Payment Security and Return policy

Q1. Is my payment secure? What's your payment terms?

Yes. We take payment security very seriously. All transactions are processed through trusted international channels such as bank transfer, Wise, Western Union, MoneyGram, Remitly, and credit card gateways.

For bulk orders, payments are split into 60% deposit before production and 40% balance before shipment, ensuring shared commitment.
Every order is backed by a proforma invoice and official receipt, so you have complete financial transparency.

Q2. Can I return defective or damaged items?

Yes. If you receive products that are defective, damaged, or different from the approved sample, we will replace them or issue a partial refund, depending on the case. Custom-made products cannot be returned unless faulty.

Q3. What is your refund policy?

Samples: Since samples are developed with setup costs, sample charges are non-refundable.
Bulk orders: Refunds are offered only in cases where products are defective, damaged, or not produced according to the approved sample.
Custom-made products (with your logo, design, or specifications) cannot be refunded or returned unless there is a clear production fault.
If an issue arises, our team will work closely with you to provide a fair solution, which may include replacement or partial refund.

Customization

Q1. Can I customize my products completely?

Yes. Every product we make is fully customizable. You can choose:

Materials & finishes (type, blends)
Colors & trims (zippers, buttons, labels, tags, packaging)
Branding (screen printing, sublimation, embroidery, embossing, silicone logos, heat transfer, etc.)

Even a hand-drawn sketch or a reference picture is enough to start. Our design team will turn it into professional tech packs and samples.

Q2. What if I don…t know the exact material or technical details?

No problem. Many clients only provide a reference photo of a similar product. From there, we recommend the most suitable fabric, finish, and construction method to match your vision.

Q3. Can I add my own logos and brand identity?

Yes. We can add your logos, brand tags, woven labels, custom packaging, and accessories so your products are ready for market.

Production timelines

Q1. How long does it take to make samples?

Samples are usually ready within 2–4 weeks, depending on complexity. Each sample is made with development charges to cover setup and special production work.

Q2. How long does bulk production take?

Standard orders: 16–18 weeks
Small/batch orders: 6–8 weeks
Repeat orders: 4–6 weeks

Once your sample is approved, timelines are confirmed in writing before production begins.

Shipping and delivery

Q1. Do you ship internationally?

Yes. We ship worldwide using trusted partners such as DHL, FedEx, UPS, air freight, and sea freight. Every shipment comes with a tracking number for full visibility.

Q2. How long does shipping take? What methods you offer?

We provide three main delivery methods:

Door Delivery (Courier – DHL, FedEx, UPS, etc.)
- Fastest and most convenient option.
- Delivery time: 7–10 working days after dispatch. In some cases 15-20 working days
- Best for samples and small to medium orders.
Airport Delivery (Air Freight)
- Shipped to your nearest international airport.
- Delivery time: 8–12 working days after dispatch.
- You will need a customs broker/agent to clear goods from the airport.
- Door delivery possible with extra charges
Port Delivery (Sea Freight)
- Most economical option for bulk orders.
- Delivery time: 40–90 working days, depending on destination port.
- You will need a freight agent to clear goods at your local port.
- Door delivery possible with extra charges